Symptom
- Report is blank when using Team View and Starting from a Manager
- No data in Table Report / Canvas/ORD - Detailed Reporting / Dashboard running on Team View Filter
- Not able to generate report on Particular Manager's Team.
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Set the People Scope of your report to "Team View"
- Find a Manager name under "Team Manager"
- Run report to get the data of the selected Manager's Team
- No Data coming up in the report.
Cause
- When user belongs to the org (Belongs to hierarchy) than starting from user will apply team hierarchy of logged in user and will restrict data depending on user hierarchy.
- If user is outside the org (does not belong to any hierarchy) than starting from user will populate data depending on target population defined for logged in user.
Scenario 1: Logged in user belongs to the org (Belongs to hierarchy) and running report starting from user above his/her hierarchy (same hierarchy).
Logged in User: F
Team View: Team View of B till All level(s)
Result: Data will never pull up.
Scenario 2: Logged in user belongs to the org (Belongs to hierarchy) and running report starting from user below his/her hierarchy.
Logged in User: F
Team View: Team View of K till All level(s)
Result: Data will come depending on the Reporting permission granted to F and target population.
Scenario 3: Logged in user belongs to the org (Belongs to hierarchy) and running report starting from user of different hierarchy.
Logged in User: F
Team View: Team View of D till All level(s)
Result: Data will never pull up.
Scenario 4: Logged in user is outside the org (does not belong to any hierarchy)
Logged in User: SFAdmin
Team View: Team View of D till All level(s)
Result: Data will come depending on the Reporting permission granted to SFAdmin and target population.
Resolution
It is an expected behaviour as per the design.
Note : Permission to view data for Users beyond the direct reports can be given, for example to HR Manager, via the Detail Report option as described in the KBA 2427726 - Dashboard or Report with "Team View" selection does not return results
Keywords
Team, View, Ad, hoc, Table, Dashboard, Tile, Report, People, scope, find, another, change, levels, subordinates, target, population, Canvas/ORD - Detailed Reporting , KBA , LOD-SF-ANA-ADH , Adhoc Reports & Report Builder , LOD-SF-ANA-DSH , YouCalc Dashboards and Tiles (Dashboards 2.0) , How To