SAP Knowledge Base Article - Public

2163410 - No option to Reset Password for Admin


An Admin does not have the option to reset a User or Admin password when editing the profile. The fields for the password are not being shown.


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Reproducing the Issue

  1. Go to an user or admin profile on edit mode;
  2. Noticed that password field is not being shown.


  1. Access Learning Administration
  2. Go to System Administration > Configuration > Global Application settings
  3. Find the Password Settings section
  4. Make sure that the following are selected
    • Allow user passwords to be changed
    • Allow admin passwords to be changed
  1. Apply Changes

Note: User Password and Locked fields will no longer be present if the user is managed in the HXM Suite (BizX). More information can be seen here 2986517 and 2911304


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