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2164771 - INPUT-OS-USER-PASSWORDS: SCS instance is not detected

Symptom

In phase INPUT-OS-USER-PASSWORDS, after informing the user/password, SUM fails with the following error:

The update tool is unable to detect the instances information. Check that the SAP Start Services are running for all instances in the cluster. See SAP Note 1401712 for further information.

You can find more information in the files <SUM_DIR>\sdt\log\SUM\INPUT-OS-USER-PASSWORDS_<NR>.LOG and ProcessOverview.html.

In the phase log file (INPUT-OS-USER-PASSWORDS_<NR>.LOG) there are entries like the following:

[Error ]: The following problem has occurred during step execution: com.sap.sdt.tools.sysinfo.InstanceDetectorException: The update tool is unable to detect the instances information. Check that the SAP Start Services are running for all instances in the cluster. See SAP Note 1401712 for further information.
SCS instance is not detected.


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Keywords

SUM cannot detect SCS instance , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-CST-STS , Startup Service , Problem

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