Symptom
Environment
- SAP Contact Center
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions
Keywords
Business Communication Management, 7.0, Integration, Telephony, ICI, CCI, CCtr, focus, e-mail, foreground, CDT, phone call, settings , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-CHA-TEL , Telephony Integration , Problem
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