2164950 - Add/Save Skill Error in People Profile: An application error occurred.

When adding or saving a skill in the Skill Profile portlet, receive an error:

An application error occurred. Please try again later, or copy the below error information and send it to your support group if the issue keeps occurring.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Job Description Manager
• SAP SuccessFactors Job Profile Builder
• SAP SuccessFactors People Profile

1. Log in to SuccessFactors
2. Navigate to the Home dropdown > People Profile
3. Locate the Skill Profile portlet and experience one of the following:
• Select Add Skill > select skill > Add = receive error
• Select Edit Skills > Add Skill > select skill > Add > Submit = receive error

• Duplicate skills
• Empty skills

Duplicate Skills

For One Impacted Employee

1. Navigate to Admin Center > Manage Data
2. In the first search, select Skill
3. In the second search, select the user you were trying to add the skill for
4. The duplicate skill will be listed in both the Rated Skills and Self Report Skills section. Select Take Action > Make Correction
5. Under the Self Report Skills section, select the trash bin for the duplicate skill > Save
   

Multiple Impacted Employees

1. Follow the steps in Implementing the Metadata Framework (MDF) - Exporting Object Definitions for the Skill Profile-Rated Skills and Skill Profile-Self Report Skills objects
2. Open both files and compare the following fields:
• From the Skill Profile-Rated Skills file, reference columns B (externalCode) and column D (ratedSkills.skill.externalCode)
• Compare Skill Profile-Self Report Skills file, reference columns B (externalCode) and column D (selfReportSkills.skill.externalCode)
3. For any duplicated skills for each user, delete the duplicated row in the Skill Profile-Self Report Skills file
   

Empty Skills

For One Impacted Employee

1. Navigate to Admin Center > Manage Data
2. In the first search, select Skill Profile
   
3. In the second search, select the user you were trying to add the skill for
4. Select Take Action > Make Correction
5. Under the Self Report Skills section, select the trash bin for the skill without a name populated> Save
   
   

Multiple Impacted Employees

1. Follow the steps in Implementing the Metadata Framework (MDF) - Exporting Object Definitions for the Skill Profile-Self Report Skills object
2. Open the file and reference column D (selfReportSkills.skill.externalCode)
3. Delete any rows with an empty field
   

success factors, errors, employee profile, block, skills, cannot add, cannot edit, unable to edit, unable to add , KBA , job profile builder , skill profile , LOD-SF-TIH-JDM , Job Description Manager , LOD-SF-EP-UI , People Profile UI (PP3 UI) , LOD-SF-TIH-JPB-ADM , Admin Center, Settings, Permissions , Problem