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SAP Knowledge Base Article - PublicSymptom
The wrong approver is assigned the approval task for a shopping cart while the work distribution "Next Level Reporting Line Unit Manager" is used.
Reproducing the Issue
You setup the shopping cart approval process using the work distribution : "Next Level Reporting Line Unit Manager"
Based on the logic of the work distribution: "Reporting line unit manager", you expect the approval task to be routed to the next level manager from the cart's requester but the task is routed to a different user.
Cause
The work distribution "Reporting Line Unit Manager" and "Next Level Reporting Line Unit Manager" do not look at the same user to determine assignment.
"Reporting Line Unit Manager" looks at the requester of the shopping cart but "Next Level Reporting Line Unit Manager" looks at the creator of the shopping cart.
Therefore the assignment paths will be different.
Resolution
The system behaves as expected.
Keywords
KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To
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