/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
The "Agent Talking Time" seen e.g. in Agent Work Done report, shows different values than those of the e.g. "Agent Contact Handling Time".
Read more...
Environment
SAP Contact Center
Product
SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, FactCEMAgent, Reporting Issue , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)