SAP Knowledge Base Article - Public

2167395 - 'Could not generate the Flash file (SWF); the cause is unknown.' Error message appears while saving the Dashboard to the platform in BI 4.1


  • When Saving the Dashboards to SAP portal through Dashboards Design 4.1, your receive the following error message:

"Could not generate the Flash File (SWF); the cause is unknown. Try again. If the problem persist, contact your customer support representative"

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  • The same error message appears when you export your Dashboard file to Flash (SWF)
  • In the trace files of Dashboard designer you see the following:

"Exception during generation: Unknown error 0x800A03EC"


  • SAP Dashboards 4.1 SP05


Reproducing the Issue

  1. Create a Dashboards with QAAWS connection and large number of formulas in excel sheet.
  2. Go to File -> Save to Platform -> Desktop only
  3. The window "Generating SWF" appears
  4. The error message appears



  • Issue caused by incorrect formulas in your excel sheet


  1. Check and correct your formulas in the Dashboards. Use Formulas->Error Checking->Circular references menu to display any circular references in your excel file.



See Also

  • Refer to the below link to troubleshooting elements in the dashboard:


Dashboard,Formulas,Circular reference,Unknown error,0x800A03EC,Exception during generation , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem


SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.1