Symptom
After giving a few users a coupon value that is more than the cost of the course, the excess value of the coupon does not roll over to the user's account.
Environment
SAP SuccessFactors Learning
Cause
The Learning management System(LMS) does not support rolling excess funds from a coupon to a user's account.
Resolution
This feature is working as intended. Recommend crediting the user's account directly than use a coupon code.
Keywords
Coupon code, users, user account, support, rollout, excess funds, The Learning management System(LMS), SAP SuccessFactors Learning, fund , KBA , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS-CNT , Content , Problem
SAP Knowledge Base Article - Public