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SAP Knowledge Base Article - PublicSymptom
User has requested approval for a course in the LMS, but has recently been assigned a new manager.
Unfortunately the former manager is the one that still has to issue the approval.
Environment
SuccessFactors Learning Management System (LMS) - All Supported Versions
Cause
When selecting the user's new manager manually, the prompt was ignored that asked for approvals to be rerouted to new manager.
When using a connector the connector setting was not enabled.
Resolution
Choose the option to reroute the approvals to the new manager when applying the new manager to the user manually.
If using a connector be sure user.connector.defaultValue.supervisorReRouteItemApprovals is enabled.
Check this setting by navigating to System Admin > Configuration > System Configuration > Connectors > search for user.connector.defaultValue.supervisorReRouteItemApprovals
Keywords
user.connector.defaultValue.supervisorReRouteItemApprovals, connectors, new manager, manager , KBA , LOD-SF-LMS-CON , Connectors , Problem
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