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2168890 - Promotion Management Services / Data Quality Service show "The service did not start" on Adaptive Processing Server (APS ).


  • After the recent patching update Adaptive Processing Server (APS ) is "running with errors" after startup.
  • Promotion management services and Data Quality Service on this APS show the following message "The service did not start"
  • Issue started after upgrading from BIP/IPS 4.0 to BIP/IPS 4.1. After the upgrade the APS is running but with errors.
  • Other services besides PM and DQS services start up properly, as shown below:


  • Recreating the APS with PM/ DQS and other services does not resolve the issue.
  • Recreating the SIA or creating a new SIA on the same CMS database did not help.
  • Same issue is observed after performing the steps in the KBA: 2047063.



  • SAP BusinessObjects Business Intelligence (BI) 4.0/ 4.1.
  • SAP BusinessObjects Information Platform Services IPS 4.x


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1


aps running with errors, promotion management service didnot start, LCMServiceOCCA2, data quality service didnot start, data services data quality service, dfo. , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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