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SAP Knowledge Base Article - PreviewSymptom
There is an attribute SLA Relevant in the Downtime Details (Productive System) report that you can access from the Service Control Center work center. It has either value Yes or No.
You want to know the Yes or No is based on what principle.
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Product
SAP Business ByDesign all versions
Keywords
KBA , downtime details (productive system) , service control center , sla relevant , LOD-CRM-LA , Live Activity , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To
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