There is an attribute SLA Relevant in the Downtime Details (Productive System) report that you can access from the Service Control Center work center. It has either value Yes or No.
You want to know the Yes or No is based on what principle.
KBA , downtime details (productive system) , service control center , sla relevant , LOD-CRM-LA , Live Activity , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.