SAP Knowledge Base Article - Preview

2170669 - Another installed CRM Desktop Connection instance .... dialog during installation

Symptom

  • Another installed Desktop Connection for SAP CRM instance is using this mailbox. Do you want to remove all the data and recreate the data structure?
  • Unable to install multiple installations of desktop connection for the same email account.


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • Desktop Connection for SAP CRM
  • Desktop Connection for SAP CRM, enterprise edition

Product

Desktop Connection for SAP CRM all versions ; Desktop Connection for SAP CRM, enterprise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

data structure collision , KBA , CRM-BF-DCN , Desktop Connection for SAP CRM , CRM-BF-DCN-CLN , Desktop Connection for SAP CRM - Client , Problem

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