SAP Knowledge Base Article - Public

2171321 - Notes In the Master Account Data Created By Other Users Cannot Be Edited Or Deleted


  • Several Business Users have created Notes in customer account ABC (ABC is the customer acount ID).
  • You want to edit/delete Notes in the account ABC which were created by these Business Users.
  • The Delete option is not available for the Notes created by another Business User.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Account Management work center
  2. Go to the Accounts view
  3. Select the Account XYZ (where XYZ is the Account ID)
  4. Select Edit -> Notes button

You can see that the Notes created by other Business Users but you are unable to edit/delete these Notes.


Even if you have all the access rights, you do not have a edit/delete button for Notes which were created by another user. These can only be maintained by the corresponding user. This is the designed behaviour.


The only option to delete any Notes in Accounts is using web service: ManageCustomerIn.

PLEASE NOTE: we do not recommend this use for mass deletion.

In any of the third party tools like SOAPUI / POSTMAN etc. you may use the Request Payload.

Example as below:

<n0:CustomerBundleMaintainRequest_sync_V1 xmlns:n0="">



<Customer actionCode="02" textListCompleteTransmissionIndicator="true">


<Text actionCode="05">




For further information on webservice, you may refer to the webservice documentation which is available in your system.

  1. Go to Application and User Management workcenter
  2. Go to Input and Output Management view
  3. Go to Service Explorer subview
  4. From the drop-down menu, choose All Synchronous Inbound Operations
  5. Search for the Service Name: ManageCustomerIn
  6. At the bottom of the screen in the Details section, select Documentation Link 


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SAP Business ByDesign 1902 ; SAP Business ByDesign 1905