SAP Knowledge Base Article - Preview

2171515 - WebIntelligence applet freezes .NET infoview while creating a new document

Symptom

  • When creating a new WebI document in InfoviewApp (ASP .Net), the applet seems to initialize but hangs at "creating a session" status.
  • Other infoview .Net server at same patch level works fine where they can create webi reports without any issues.
  • Issue started after a patch was installed.
  • The isapi filter is well defined on IIS
  • There is no error in Java Console, no error in IIS logs, Event Viewer.
  • Generated Fiddler traces for both non-working environment and working environment. Observed that in Working environment cdzisapi.wis loads with result 200. Where as in non-working environment, cdzisapi.wis (cdzisapi filter) stops with the download sign. However there is no useful error on Text view.
  • The cdzisapi filter itself is definied properly and the IIS application is able to access it without any issues.


Read more...

Environment

Product Version: BO XI3.1 SP6
Product Patches installed: SP6
OS: Windows 2008 R2
CMS DB: SQL Server
Application Server: IIS7
JDK Version: 1.6.0_85
.NET or Java: .NET
Authentication Type: Custom SSO and Enterprise

Product

SAP Crystal Reports 2011

Keywords

3.1 sp3 sp6 webi java panel applet hang freeze stuck .net IIS asp create edit , KBA , BI-RA-WBI-NET , Web Intelligence .Net , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.