2172271 - UPSERT request to SFAPI Entity USER is failing with an error: Invalid foreign surrogate key 'NO_MANAGER' of field managerid

Following error message can be seen in SOAP Response (Under Admin Tool_> Integration Tool->SFAPI Audit Logs):

<faultstring>SFAPI Domain Error!</faultstring>
<ns2:errorCode>INVALID_REQUEST_MESSAGE</ns2:errorCode>
<ns2:errorMessage>Invalid request message! Error: Invalid SFObject! Error: Invalid foreign
surrogate key 'NO_MANAGER' of field managerid at [SFObject #1,field #8]!</ns2:errorMessage>

Successfactors BizX System

• Logon to Successfactors sytem.
• Go to Admin Tool_> Integration Tool->SFAPI Audit Logs
• Check the SOAP Request:

• Here, you can see that highlighted xml tag is "ManagerId" which is not correct because value being passed for this tag is "NO_MANAGER" which means user is at the top of the hirarchy and does not have manager.
• So, "NO_MANAGER" value can not be sent via "managerId" tag.

• The managerExternalId field maps to the externalId of the User record for the employee’s manager, and the managerId field which maps to the id field of the manager, which is an internal Id value.

• We suggest to use "managerExternalId" to send User's Manager information as it covers the users which does not have manager (Eg. CEO of an organization).

• Do not supply managerExternalId and managerId  both.

KBA , LOD-SF-INT-EC , Employee Central SFAPI & OData Entities , Problem