2172446 - Browser freezes when create an E-mail or mailform, reply or forward an E-Mail. No reaction.

When creating a new email or mailform:

• No text can be written/included in Body text area, it is not modificable. Cursor is not set.
• Email's fields (like Account or Contact) are not modificable, no search can be executed.
• Usually when you click on the email link in IC you get a pop-up for the active-x control, it is not happening.
• Unable to select any template.
• It is not possible to add an attachment.
• As soon as you open the email page you get the message: "Draft Message Saved".
• The email address search/validation is not working.
• The application is frozen, it is not possible navigate to another screen.
• Error occurs in the Console tab in the F12 Developer tools: Unable to get property 'value' of undefined or null reference

Related CRM topics:

• One2One E-Mail Integration (CRM-BF-ML)
• Mail Form (CRM-MKT-ML)
• CRM IC Email Editor (CRM-IC-CHA-EMA)

• SAP Customer Relationship Management 7.0
• SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
• SAP enhancement package 1 for SAP CRM 7.0
• SAP enhancement package 2 for SAP CRM 7.0
• SAP enhancement package 3 for SAP CRM 7.0
• SAP enhancement package 4 for SAP CRM 7.0
• SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

frozen no reaction, One2One Integration, 'DoValidate_BTFEditor' is undefined, 'jQuery is undefined', CRM IC E-Mail Editor, Mail Form, BTF Editor, UI Tag BTF, BSP_CRM_BTFBSE, SICF, Rich Text Edtitor, RTE, MCE, BSP_CRM_RTEMCE, 2117779, 2042321 , KBA , CA-WUI-BTF , Text Editor , CRM-IC-CHA-EMA , E-Mail Integration , CRM-BF-ML , Email Management , CRM-MKT-ML , Direct Mailing , Problem