2173048 - Unable to setup IQ cockpit e-mail notifications.

• While configuring Email server in IQ cockpit ( Cockpit Server 4 SP08 PL01 ) from ( IQ 16 sp08 pl30 ) via  General Settings -> Email -> Email server name ....  ( Enter SMTP server )
  Following error is seen on cockpit window
  =========
   There was an error updating the e-mail target in the repository.
   javax.management.RuntimeOperationsException : Exception invoking method validateSMTPServer abc.def.com
  Connection attempt with abc.def.com SMTP Server failed.
  
  
• Ensure that the SMTP server is up and running. javax.mail.AuthenticationFailedException: No authentication mechansims supported by both server and client.
  =========
  In agent.log, following error is seen
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  2015-05-14 13:55:40,794 [ERROR] [alert.AlertService                           ] [scc-ui::80639] - smtp://abc.def.com Connection attempt with smtp://abc.def.com SMTP Server failed. Please ensure that the SMTP server is up and running.
  2015-05-14 13:55:50,062 [ERROR] [alert.AlertService                           ] [scc-ui::80687] - abc.def.com Connection attempt with abc.def.com SMTP Server failed. Please ensure that the SMTP server is up and running.
  =========
  
  
• Eliminating cockpit from picture and see whether first user can get email by using command line on cockpit host as shown following example, shows email is received.
  ---
   $ mailx -S smtp=your_smtp_host -S from=CockpitServer@sap.com -s "subject" firstname.lastname@sap.com <<EOM
   ? Hello , This is an test message using mailx and smtp from command line
   ? EOM
  ---
  
  
• Why is there an error while adding smtp server when manual attempt to talk to smtp server from same host works fine and email is received ?

SAP IQ 16

cockpit,  validateSMTPServer, authentication, mechansims , KBA , BC-SYB-IQ , Sybase IQ , Bug Filed