SAP Knowledge Base Article - Public

2173334 - Users Cannot Connect to an Employee Central Instance


Users are getting the following error message when they try to connect to Employee Central using ODATA:

The information that usually appears here is currently unavailable.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors HXM Suite
  • SAP Successfactors Employee Central


  • The solution to this issue is refreshing the metadata cache
  • With assistance of your Implementation Partner, navigate to the instance's Provisioning page > MDF Cache Tool > and click on Clear Cache


integration, INT, success factors, EC, API, o data, SF , KBA , LOD-SF-INT , Integrations , LOD-SF-EC , Employee Central , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions