2174282 - Crystal Reports 2013 crash when connecting to Salesforce.com and selecting the option: Use Analytic API

• Crystal Reports crash.
• When attempting to logon to Salesforce.com, and selecting the option "Use Analytic API", Crystal Reports 2013 terminates unexpectedly.
        
         
• Note: Images and data in this SAP Knowledge Base Article is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP Crystal Reports 2013 - Support Pack 05, Patch 4 and above.
     
• Salesforce.com

1. In Crystal Reports 2013 create a new report.
2. In the "Database Expert" window, expand "Create New Connection", and double click on "Salesforce.com"
3. In the "Salesforce.com" logon window, enter the credentials for a Salesforce.com account.
4. Check the option "Use Analytic API"
       
     
     
5. Click "Finish", and notice Crystal Reports 2013 will terminate unexpectedly.

• This issue occurs when the Salesforce.com account contains more than 4,000 Salesforce.com reports.
• If the Salesforce.com has a smaller number of Salesforce.com reports, like 2,000, it connects successfully to Salesforce.com from Crystal Reports.
• This issue has been reproduced at SAP, and has been tracked under SAP Note 2174325

• There is unfortunately no product update that resolves this issue at this point.

CR, sforce. SForce, crash , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed