SAP Knowledge Base Article - Public

2174282 - Crystal Reports 2013 crash when connecting to and selecting the option: Use Analytic API


  • Crystal Reports crash.
  • When attempting to logon to, and selecting the option "Use Analytic API", Crystal Reports 2013 terminates unexpectedly.
  • Note: Images and data in this SAP Knowledge Base Article is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP Crystal Reports 2013 - Support Pack 05, Patch 4 and above.

Reproducing the Issue

  1. In Crystal Reports 2013 create a new report.
  2. In the "Database Expert" window, expand "Create New Connection", and double click on ""
  3. In the "" logon window, enter the credentials for a account.
  4. Check the option "Use Analytic API"
      Salesforce - API - 01.png
  5. Click "Finish", and notice Crystal Reports 2013 will terminate unexpectedly.


  • This issue occurs when the account contains more than 4,000 reports.
  • If the has a smaller number of reports, like 2,000, it connects successfully to from Crystal Reports.
  • This issue has been reproduced at SAP, and has been tracked under SAP Note 2174325


  • There is unfortunately no product update that resolves this issue at this point.


CR, sforce. SForce, crash , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed


SAP Crystal Reports 2013