SAP Knowledge Base Article - Public

2177185 - ***MASTER NOTE*** Error: XLS 000009 when designing Dashboards


  • This master note is a starting point to find other notes on this error


  • SAP Dashboards 4.0/4.1
  • SAP BusinessObjects Business Intelligence Platform 4.x


XLS 000009 is a generic error. This error could be due to multiple reasons. 

  •  If you are experiencing the error at Design time:

1686245 - Dashboard Design 4.0 error "Request processing failed (XLS 000009)" when using query builder

1634944 - "Request processing failed. (XLS 000009)" error message is Dashboard Design while accessing a universe in query browser

1680812 - Error message "Request Processing Failed (XLS 000009) The specified DSN contains an architecture mismatch between the driver and the application" in Dashboard Designer 4.0

2138401 - Error: Request Processing Failed (XLS 000009) Cannot Connect to OLAP Source

1755535 - BI4:Request processing failed. (XLS 000009) No suitable driver found for jdbc when creating a query based on SAP HANA JDBC connection in SAP Dashboards


  • If you are experiencing the problem at View / Refresh time:

1870800 - Error: Request Processing Failed (XLS 000009) NULL, when running Dashboard connected to HANA (UNX)

1974638 - Request Processing Failed. (XLS 000009) Query script generation failed. See your administrator. The result object 'xxxxx' is missing from result objects. (IES 00013)

1769364 - Request processing failed. (XLS 000009) when creating a query based on MS Access Database 2007

1994347 - Error XLS 000009 when creating a dashboard based on MSAS Cube with SSO enabled in BI 4.0



KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem


SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.1