2177242 - Customer will get error "Logoff only performed locally and not at the identity provider" while performing SSO Logout

While Logging out of the system, using SSO ( Single Sign-On ),system throws an error "Logoff only performed locally and not at the identity provider" ( see Below ) instead of normal system logout screen.

 

 

 

Using SSO, just Logout of the system.

If you are using ADFS, it could be a setting problem in ADFS configuration.

ADFS: Active Directory Federation Services (ADFS) is a software component developed by Microsoft that can be installed on Windows Server operating systems to provide users with single sign-on access to systems and applications located across organizational boundaries. It uses a claims-based access control authorization model to maintain application security.

 

 

The response URL needs to be updated to a landing URL appropriate for you. This is done in ADFS configuration:

Example URL that should be there in the Response URL section: HTTPS://myXXXX-sso.crm.ondemand.com/sap/public/byd/runtime?logoff=2 You may change the system details according to the system that is affected

Here is an example screen in ADFS:

 

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