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2177800 - Error: 'Failed to open the connection', when attempting to logon to from Crystal Reports


  • Error: "Failed to open the connection."
  • Was able to login to from Crystal Reports in the past, but it now generates an error.
  • When attempting to logon to from Crystal Reports, it fails to open the connection and display the error:
    "Failed to open the connection."
    "Details: Unexpected error"
    "The users password has expired, you must call SetPassword before attempting any other API operations"
    CR error -Salesforce.png
  • Note: Images and data in this SAP Knowledge Base Article is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011


Crystal Reports 2008 V1 ; SAP Crystal Reports 2011


CR, Sforce , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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