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2178457 - How to troubleshoot Introscope Metrics (Enterprise Manager) in Solution Manager Technical Monitoring


There are grey metrics in Technical Monitoring and the source of the metrics is the Enterprise Manager (Introscope). These are usually Java metrics which are "pushed" to Technical Monitoring.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.1, version for SAP HANA
  • SAP Solution Manager 7.2


Wily, CA Introscope, IS, dpc push, MAI, SOLMAN, JAVA metrics, Diagnostics, Grey Alerts, MoM, Standalone, SM_workcenter, SM_Setup, System Monitoring, JCo metric, No extractor data available, extractor likely did not run at all , KBA , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , SV-SMG-MON-SYS , System Monitoring , SV-SMG-DIA-WLY , Solution Manager / Introscope Integration , How To

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