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2179053 - Presence Profiles coming from SAP Contact Center are not sorted in CRM IC WebClient

Symptom

  • Presence Profiles in CDT (Communication Desktop Terminal) are arranged based on Priority in SAP Contact Center "CCtr" (AKA BCM).
  • In SAP CRM workmodes shown in the Drop Down box are not displaying in the same order as in CDT


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Environment

  • SAP Contact Center
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, absence profiles, PRS, Personal Reachability, Contact, LateAdmin , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , Problem

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