SAP Knowledge Base Article - Preview

2179378 - Purge Request fails automatically with "Reviewing..." status

Symptom

  • Purge request is not shown on "Requests Awaiting Approval" tab, but instead appear directly on "Approved Request" tab with status "failed".
  • Approval status show as "Reviewing..." for the failed purge request.
  • Purge request fails without preview report.
  • SAP Support may see server logs in the backend showing an error with "SFLearningObjectType".
  • Purge shows "0 of 1 approved"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Learning

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions

Keywords

Data Management, Purge user, failure, LMS, sf, sf, sfsf, sf sf, SuccessFactors, SuccessFactor, Success, Factor, bizx, plt, failed, purge reviewing, Exception is caught when getting person type by user ids, Splunk, server logs, job failed, 2005, release, issues, new error, error message is The user is not permitted to perform the requested operation, INC0074434, DRMAccessException, EAS-16067, purge, request, Requests Awaiting Approval, Approved Request, failed, status , KBA , LOD-SF-PLT-DRM , Data Retention Management , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-LMS , Learning Management System , How To

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