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SAP Knowledge Base Article - PreviewSymptom
- During an upgrade using Software Update Manager (SUM) an error occurs in phase PREP_INSTALL/SHDINST_OS
- The error message is:
Severe error(s) occurred in phase PREP_INSTALL/SHDINST_OS!
Last error code set: Action 'install' for DCOM service failed, see
phase log for details: Cannot create a file when that file already exists.
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Environment
Windows Operating System
Product
SAP NetWeaver all versions
Keywords
credentials, sap sid, SUM, authorization , KBA , BC-UPG-PRP , Upgrade Preparation , Problem
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