SAP Knowledge Base Article - Public

2179784 - SAP Excel Add In installation on Windows


Installation of the SAP Add-In for Microsoft Excel on Windows interrupts with an error message.

There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.


SAP Excel Add-in for C4C/ByD

Reproducing the Issue

The add-in is available in the Download Center (ByDesign) or in the Download area (Cloud for Customer). Download the add-in and start the installation.


Windows 8.1 comes with an integrated version of .NET Framework which is not compatible with our installer.


This error is due to a missing file from .NET Framework please try to reinstall .NET Framework (you can download it here)and after it try to install the SAP Excel Add-in.

See Also

Blog: FAQs – SAP Excel Add-in for C4C/ByD


Excel Add In, Excel Add-in, Excel addin, , KBA , excel add in , SRD-CC , Cross Components , Product Enhancement


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions