2180312 - Usernames with Special Characters Not Accepted in Manage Users

• Usernames containing certain special characters cannot be saved when edited in the Manage Users section.
• The following special characters are not accepted:
  • ! (Exclamation mark)
  • ^ (Caret)
  • & (Ampersand) 
  • * (Asterisk) 
  • + (Plus sign) 
  • ? (Question mark) 
  • ' (Single quote)
  • `(Accent grave)

SAP SuccessFactors HCM Suite

1. Navigate to Admin Center → Manage Users.

2. Select an employee record.

3. Edit the Username field.

4. Enter a username containing one of the characters listed above.

5. Click Save.

6. The system displays the error message: "Username is invalid. Username can only be alphanumeric and special characters among _-@"  OR simply it doesn't save the record, keeping it in editable mode, without showing any error message.

The Manage Users UI only supports a limited set of special characters for usernames.
The following characters are not supported:

• ! (Exclamation mark)
• ^ (Caret)
• & (Ampersand) 
• * (Asterisk) 
• + (Plus sign) 
• ? (Question mark) 
• ' (Single quote)
• `(Accent grave)

The following characters are supported:

• _ (Underscore)
• - (Hyphen)
• @ (AT sign)
• . (Period)

In case it is required to use unsupported special characters in usernames, perform the update via Employee Import instead of through Manage Users. 

1. Go to Admin Center → Employee Export, and download the User Directory File.

2. Update the username field in the CSV file with the required values.

3. Import the file through:

   • Employee Import (for non-EC instances), or

   • Import Employee Data (for EC instances).

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