Symptom
There are tools available from within the SAP C4C tenant to measure the network bandwidth and latency from the browser to the C4C server. Here are the detail steps on how to use this tool.
1. To measure network latency
a. Open the tool using the following URL
https://<yourtenant>/sap/public/ap/ui/repository/BYD_COD/Common/Diagnostics/diagnostic_tests.html
b. Press the Start Latency Test button
c. Execute this test at least 3 times and provide the screenshot of the three executions to SAP Support
2. To measure network bandwidth
a. Open the tool using the following URL
https://<yourtenant>/sap/public/ap/ui/repository/BYD_COD/Common/Diagnostics/diagnostic_tests.html
b. Press the Start Download Test button
c. Execute this test at least 3 times and provide the screenshot of the three executions to SAP Support
Read more...
Product
Keywords
KBA , LOD-CRM-PRF , Performance , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.