Symptom
There are tools available from within the SAP C4C tenant to measure the network bandwidth and latency from the browser to the C4C server. Here are the detail steps on how to use this tool.
1. To measure network latency
a. Open the tool using the following URL
https://<yourtenant>/sap/public/ap/ui/repository/BYD_COD/Common/Diagnostics/diagnostic_tests.html
b. Press the Start Latency Test button
c. Execute this test at least 3 times and provide the screenshot of the three executions to SAP Support
2. To measure network bandwidth
a. Open the tool using the following URL
https://<yourtenant>/sap/public/ap/ui/repository/BYD_COD/Common/Diagnostics/diagnostic_tests.html
b. Press the Start Download Test button
c. Execute this test at least 3 times and provide the screenshot of the three executions to SAP Support
Keywords
KBA , LOD-CRM-PRF , Performance , How To