SAP Knowledge Base Article - Public

2183138 - Party Roles Missing in Sales Team of Opportunities

Symptom

You have maintained party roles but they are missing in the opportunities.

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Choose the project ABC and select the button Open Activity List.
  4. Navigate to the Fine Tune chevron.
  5. Search and edit the activity Party Role Definition.

You have maintained many party roles here.

  1. Now, go to Sales work center.
  2. Go to the Opportunities view.
  3. Open the opportunity XYZ.
  4. Navigate to the Sales Team facet.
  5. Choose the Add button.
  6. In the Role drop-down, there are no roles.

Cause

Sales team in opportunities will only display internal roles like sales employee , employee responsible , approvers , partner contact etc.

Resolution

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Choose the project ABC and select the button Open Activity List.
  4. Navigate to the Fine Tune chevron.
  5. Search and edit the activity Party Role Definition.
  6. Select the party role DEF and select the Party Category to the relevant internal roles.

See Also

2135104 - Involved Parties Missing in Opportunities

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Customer core applications 1502 (old) ; SAP Cloud for Customer core applications 1505 (old) ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711