SAP Knowledge Base Article - Preview

2183206 - Unable to relate/find an employee's externalId from USR-XXX number when using a background API

Symptom

  • A user is fetching information from a Background API (Example - Background_education)
  • They are not able to find the externalId of the employee from its USR-XXX number

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Environment

SAP SuccessFactors

Product

SAP SuccessFactors HCM Suite all versions

Keywords

SF SuccessFactors Background API issue, USR and externalId, USR - Name query cannot unable to return find relate , KBA , LOD-SF-INT-API , API & Adhoc API Framework , LOD-SF-INT , Integrations , Problem

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