Symptom
You want to create a personalized e-mail template for Balance Confirmation documents
Reproducing the Issue
- Go to Application and User Management
- View Form Template Maintenance
- Select a template for Balance Confirmation documents
- You maintain an e-mail template
- The created template is not being used by system, instead the default template is taken
Cause
This is a current limitation for the system
Resolution
Currently, Balance Confirmation documents are not supporting HTML templates, therefore it will take always the standard template.
Keywords
KBA , AP-PRP , Purchase Request Processing , How To
Product
SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708