SAP Knowledge Base Article - Public

2183637 - E-mail Template for Balance Confirmation

Symptom

You want to create a personalized e-mail template for Balance Confirmation documents

Reproducing the Issue

  1. Go to Application and User Management
  2. View Form Template Maintenance
  3. Select a template for Balance Confirmation documents
  4. You maintain an e-mail template
  5. The created template is not being used by system, instead the default template is taken

Cause

This is a current limitation for the system

Resolution

Currently, Balance Confirmation documents are not supporting HTML templates, therefore it will take always the standard template.

Keywords

KBA , AP-PRP , Purchase Request Processing , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708