SAP Knowledge Base Article - Public

2184108 - Unable to view prices for Internal Training

Symptom

Cannot see prices for internal training, i.e. for Items in the manager approval page, despite updating the prices in the Items; however prices are showing for external training.

Environment

SAP SuccessFactors Learning

Cause

The user has not tried to pay anything. As there has been no account code entered therefore there is no price transaction to approve.

Resolution

  1. Navigate to References > Finance > Account Codes and create a dummy Account Code
  2. Assign to the Profit (cost) Center
  3. In the Item and/or class, under Purchasing set Option to Distribute Charges to Specified Account Codes
  4. Click Apply Changes
  5. When a manager registers a user to an Item/Class, they should select a Payment method which will be pre-populated including the dummy Account code
  6. This will display a price to Users but it won't require them to enter any payment information.

NOTE: Ensure the Price is checked within 'Pricing', so it is visible otherwise it won't appear even though it is updated within the Items.

Keywords

sap, sf, learning, lms, internal, training, price, account, code, transaction, Distribute, cost, Charges, Specified,Codes, purchasing, pricing, option, approval , KBA , lmsadminui , LOD-SF-LMS-COM , Commerce , Problem

Product

SAP SuccessFactors Learning all versions