2184324 - VLS error - Status response no-data

When admin views the Advanced VLS Settings within the time slot of the Agenda section of a class, the following error is generated:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

1. Learning Activities > Classes > search for Class ID
2. Open Agenda tab
3. Within the time slot, select Edit Time Slot
4. Attempt to open the Advanced VLS Settings
5. Error is generated 

Two possible causes why this error is generated:

1. The Instructor who is authorized to take up the Class doesn’t have permission in Adobe Connect to access the Template.
2. Instructor password has been reset in Adobe and not updated in LMS

If the Instructor doesn’t have permission in Adobe Connect to Access the Template:

1. Get the Instructor ID from the Class.
2. Log into Adobe Connect and Navigate to Meetings > Shared Meetings >Shared Templates > Meeting List | Edit Information | Set Permissions
3. The Set Permission will show you the permissions given to the instructors on the right hand side. The instructors who are not in the list will not have access to the template, which certainly affects when you click on "Advanced VLS Settings" in LMS.
4. Grant permission
5. Either Click on “Reset To Parent” or add the Instructor to the list

If the Instructor has updated their password in Adobe:

Within LMS, navigate to Learning > Instructors > Search for Instructor > Open in Edit mode

1. Open the VLS Settings tab
2. Update the password with the password used in Adobe. Apply Changes

Note: Please make sure that the Synchronization Frequency feature is not set to null (0) in System Admin > Configuration > Global Variables  since If the Synchronization Frequency is set to null (0), it will be disabled and it will stop synchronizing and no completions of VLS scheduled offerings will happen.

2586472 - Synchronization Frequency feature set to null (0)

VleException: Status response: no-data, VLS Error, Advanced VLS Settings, Adobe Connect, Adobe, class , KBA , LOD-SF-LMS-VLS , Virtual Learning System , Problem