2184356 - Manager receives reminder notifications for classes they are not enrolled

Managers are receiving emails reminding them to attend a class that they are not enrolled. This email is sent as per the ApmInstanceDelivery notification template.

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SAP Successfactors Learning

A manager receives an email stating that there is a class coming up to attend. This happens even though the manager is not enrolled to this class.

This email is actually being sent to their subordinate user that is registered into this class. Under the Upcoming Class Reminder Email Notification automatic process, both user and manager are checked to receive this email notification.

In the Upcoming Class Reminder Email Notification automatic process, uncheck the "Manager" option if the requirement is to prevent managers from receiving this email > hit 'Apply Changes'

An example is highlighted below for this process:

You want users to receive reminders about upcoming classes seven days before the start of the class and your classes can start on any day of the week. Furthermore, your managers actively oversee their employees' training. In this case, we recommend:

• Set Threshold to seven days so that users receive an email a week before class
• Set the schedule to Daily so that the APM runs on Wednesday to pick up classes that begin on Wednesday and runs on Thursday pick up ones that begin on Thursday, and so on
• Set Email Recipients to User and Manager so that the manager gets a copy of the reminder and can talk to the employee about attending the class

2433637 - Enabling supervisor notification if user withdraws from schedule offering

2233276 - How to disable notifications for classes?

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