SAP Knowledge Base Article - Public

2185339 - When trying to login via external site, the user gets 'Only external Users are allowed to login through this site'

Symptom

Users not able to access the external Site created due to a Validation Error. The following message is displayed:

"Only external Users are allowed to login through this site."

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access the provided external site link>
  2. Use your user ID and password to access>
  3. The validation error is displayed.

Cause

The Shopping Account Type is set to Internal instead of External.

Resolution

  1. Access Learning Administration>
  2. Go to People > Users>
  3. Search for the user affected and open it on edit mode>
  4. Go to the Finance tab>
  5. Search for Shopping Account Type field>
  6. Change it to External>
  7. Click Apply Changes>
  8. Ask the user to try again.

Keywords

Only external Users are allowed to login through this site, external, site, user, lms, error, validation, learning, shopping, account, type, login, access , KBA , LOD-SF-LMS-EXT , Sites and External Users , Problem

Product

SAP SuccessFactors Learning all versions