SAP Knowledge Base Article - Public

2185339 - LMS - When trying to login via external site, the user gets 'Only external Users are allowed to login through this site'

Symptom

Users not able to access the external Site created due to a Validation Error.

mage/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access the provided external Site link
  2. Use your user ID and password to access
  3. There is a message pereventing the login, it says "'Only external Users are allowed to login through this site"

Cause

The Shopping Account Type is set to Internal instead of External.

Resolution

  1. Login on LMS as and admin;
  2. Go to People > Users;
  3. Search for the user affected and open it on edit mode;
  4. Go to the finance tab;
  5. Search for Shopping Account Type field;
  6. Change it to External;
  7. Hit Apply changes;
  8. Ask the user to try again.

Keywords

Only external Users are allowed to login through this site, external, site, external user, lms, error, validation , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-COM , Commerce , Problem

Product

SAP SuccessFactors Learning all versions