Symptom
Users not able to access the external Site created due to a Validation Error. The following message is displayed:
"Only external Users are allowed to login through this site."
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Access the provided external site link>
- Use your user ID and password to access>
- The validation error is displayed.
Cause
The Shopping Account Type is set to Internal instead of External.
Resolution
- Access Learning Administration>
- Go to People > Users>
- Search for the user affected and open it on edit mode>
- Go to the Finance tab>
- Search for Shopping Account Type field>
- Change it to External>
- Click Apply Changes>
- Ask the user to try again.
Keywords
Only external Users are allowed to login through this site, external, site, user, lms, error, validation, learning, shopping, account, type, login, access , KBA , LOD-SF-LMS-EXT , Sites and External Users , Problem
Product
SAP SuccessFactors Learning all versions