SAP Knowledge Base Article - Public

2185696 - Alterations on header and screen display in Learning Homepage - Safari mobile browser

Symptom

This can lead to various errors on the display of the Learning Homepage, such as the SAP SuccessFactors logo being displayed instead of the one configured by the customer in the header, or loading problems in the display of content on the Learning Homepage when using Safari Mobile Browser.

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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HCM
  • SAP SuccessFactors Learning

Reproducing the Issue

  1. Access BizX on mobile Safari Browser >
  2. Go to Learning >
  3. The company logo is not correct or other display errors are faced.

Cause

This loading problem or header view issue is related to the browser cookies that are being blocked.

Resolution

Turn off the following settings in your mobile device configuration:

  • "Prevent Cross-Site Tracking".
  • "Block All Cookies".

Keywords

learning, lms, bizx, safari, browser, mobile apple, mobile, header, cookie, prevent cross-site tracking, loading, issue, display, alteration, ipad, iphone, logo , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors HCM all versions ; SAP SuccessFactors Learning all versions