SAP Knowledge Base Article - Public

2185696 - Alterations on header and screen display in Learning Homepage - Safari mobile browser

Symptom

When using Safari mobile browser, the display of content in the Learning Homepage has errors. Ex.: The SAP SuccessFactors logo is being displayed instead of the one configured by the customer in the header, the search bar missing or loading problems.

view.png

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors HCM
  • SAP SuccessFactors Learning

Reproducing the Issue

  1. Access BizX on Safari mobile browser >
  2. Go to Learning >
  3. The company logo is not correct, the search bar is missing or other display errors are faced.

Cause

This loading problem or header view issue is related to the browser cookies that are being blocked.

Resolution

Turn off the following settings in your mobile device configuration:

  • "Prevent Cross-Site Tracking".
  • "Block All Cookies".

Keywords

learning, lms, bizx, safari, browser, mobile apple, mobile, header, cookie, prevent cross-site tracking, loading, issue, display, alteration, ipad, iphone, logo , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions