SAP Knowledge Base Article - Public

2185696 - Failed to Authenticate SAML Response - LMS from BizX - Safari Browser


When users try to access LMS (Learning) from BizX in an integrated environment via Safari browser (Mobile or Desktop), they might get the following Validation Error:

Failed to authenticate the SAML response. If this keeps happening please contact the administrator.

Safari SAML Authentication error.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Learning


This error message is related to the Browser cookies that are being blocked.


To fix the issue in Safari, please try the below steps:

  1. Please clear the cache and cookies first in the browser
  2. Try changing the Setting > Safari > Privacy & Security > Block Cookies > Never
  3. Also check the setting 'Prevent cross-site tracking' to disable it if the error persists.

For Mobile:

Turn off the following settings:

  • 'Prevent Cross-Site Tracking'
  • 'Block All Cookies'.


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SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Learning all versions