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2185898 - Unable to connect to the CMS system database and getting ORA-12154 : TNS: Could not resolve the connect identifier specified (Database : Open Failure) in Event Viewer

Symptom

  • When starting Server Intelligence Agent (SIA) in SAP BusinessObjects Business Intelligence Platform (BI) 4.0/4.1 which is pointing to Oracle Database below error in event viewer :

tnsmain.jpg

  • Oracle client is installed on the system and you will be able to ping the server using TNSPING <servicename> & Tnsnames.ora file has correct entries.

 oraping.jpg

  • Host file entries are correct and you are able to ping the server too.


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.0/4.1.
  • SAP BusinessObjects Enterprise XI 3.1
  • Oracle Database (Supported as per PAM Guide of BI 4.0/4.1).
  • All supported Operating System.

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

ora, 12154, tns, could, cms, unable, connect, event, open, failure, database, Cdatabase, bi, oracle, 4.0, 4.1, , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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