SAP Knowledge Base Article - Public

2185985 - How to create failure statuses in Learning?


This KBA provides information on how to set failure statuses for items in Learning.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Learning

Reproducing the Issue

  • Failed and successfully completed statuses are required at the item level to mark the item as incomplete or completed.
  • This KBA helps you out if you are stuck when creating a failure status for a Learning item.


Completion and failure statuses are both set in the References area of the Learning admin side:

  1. Log as a Learning admin >
  2. Navigate to References > Manage Users Learning > Completion Status >
  3. Click the "Add New" hyper link >
  4. Fill in the details as needed: Completion Status ID, Description and Item Type >
  5. DO NOT check the "Credit Given" checkbox for the Failure status >
    • Important Note: If this is checked, the status being created becomes a Completion status.


See Also

Adding Course Completion Status


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