SAP Knowledge Base Article - Public

2185990 - Users get email notifications with wrong timezone and locale

Symptom

  • Users get email notifications with wrong timezone and wrong locale.
  • Notification sent to users are in one timezone for their classes in a different one.
  • Notification sent with one language but user wants it in different language.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Cause

Notifications are sent to users based on their time zone and locale ID settings in user preference account.

Resolution

Notification sent to users are based on their preferences settings under User account > Links > Options and Settings > Select a Locale and Timezone. 

Notifications sent to email addressees that are not associated with any user records will have application server timezone and by default the locale will be in English.

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Keywords

Notification, timezone, locale, class   , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-USR , User Entity , Problem

Product

SAP SuccessFactors Learning all versions