Symptom
- Error while accessing Employee Portal.
- Server was unable to process request. ---> Invalid ticket provided [The password cannot be empty.]
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding
Cause
- WSLogin, WSPassword and WSUrl must be present.
- This error is due to not updating the WSPassword, or updating the wrong WSPassword.
Resolution
- Navigate to Site Actions - App settings - check if the WSPassword key is created. If no create the key.
- If key is present make sure the value for WSPassword must be the same password set for the service
Logon {accountname}_eeportal in Super Admin.
Keywords
EP, Employee portal, Server was unable to process request, Invalid ticket provided [The password cannot be empty.]. , KBA , LOD-SF-OBD-EP , Portal , Problem
Product
SAP SuccessFactors Onboarding all versions