SAP Knowledge Base Article - Public

2186192 - Offer Details erased when saving a new version of an already existing Offer Approval - Recruiting Management

Symptom

When an Offer Detail is created or edited for a new version, field values are synchronized from mapped Job Requisition or Job Application fields.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Cause

Fields in the Offer Detail are synchronized with the mapped fields from Job Requisition or Application.

This is causing values edited in the previous version of the Offer Detail to be lost and replaced with the values present in the source Job Requisition or Job Application.

If the field in the Job requisition or Job Application is empty, then the field in the Offer Detail will be emptied at any next edit.

Resolution

In Admin Center > Manage Recruiting Settings there is a setting called "Do not pull updated job application and job requisition field data on the offer approval when an offer approval is edited or a new version is created"

newoptionforoffer.png

  • If this option is enabled, fields that are mapped between Offer Detail and Job Requistion / Job Application form will not synchronize
  • If this option is not enabled, fields that are mapped between Offer Detail and Job requistion / Job Application form will synchronize

During synchronization, values of mapped fields in Offer Detail will always get the same value as the source field (requisition/application), regardless of the edited value on the previous Offer Detail version. Synchronization happens during the creation of the first Offer Detail version or while editing the rejected Offer Detail (a new version of Offer Detail is created).

When this setting is enabled, the synchronization will not happen. This means that a new version of the Offer Detail will continue to have the same value as the previous version rather than pulling data from the Job Requisition / Job Application. This will provide consistency with the previous offer detail version and will not let you start from the original value set up in Job Requisition / Job Application.

This setting has an impact across the instance and should not be changed after enabling it for the first time.

Keywords

offer, detail, mapping, synchronization , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , How To

Product

SAP SuccessFactors Recruiting all versions