SAP Knowledge Base Article - Public

2186617 - Creating a Super Admin User in SuccessFactors Provisioning


This KB article explains how to create a Super Admin in Provisioning

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HXM Suite


When to request a Super Admin user be created from the backend (Provisioning)

  • The super admin creation request for support comes from customers/Partners & are processed by support, only if they (users & admins) cannot do it themselves/are not able to login to their instance.
  • When a customer doesn't receive the notification containing the System Details & Initial User Credentials after the tenant is created, normally caused by an incorrect SuccessFactors IT Contact maintained in the SPC System. Should you request to update the IT Contact details for your SF Tenant, please open an incident using component LOD-SF-PLT.

How to request a Super Admin be created in Provisioning


REQUIRED: Please request for customer approval prior to creating an Admin User from Provisioning.

To create a Super Admin user:

  1. Navigate to Provisioning
  2. Click Company ID
  3. In Edit Company Settings, click in Company Settings
  4. Navigate to the section below (Admin Username):


  1. Enter the details as per your requirements in the above seen section considering below points:
  • The userName used here should be unique & should not exist in the instance
  • The email ID mentioned should be a valid one
  1. Check the I confirm customer has provide approval of Super Admin user account creation box.
  2. Provide a customer email address in the Notifiy customer by email when the Super Admin user is created. Input email address: field.
  3. Click the Create Admin button.
  4. Notice the message at the top: 1 Admin User Created

Customers/End Users

REQUIRED: Customer approval is required to be provided in the incident together with a valid Email Address. The domain should be the same as the CUSTOMER NAME, i.e.


  1. Submit a support case using component LOD-SF-PLT.
  2. Add an approval in the case & include the required details:
  • Email address where the notification & the credentials will be sent.
  • CompanyID & Data Center where the new user will be created.
  1. Support will then create a Super Admin via Provisioning using the same steps as provided for Partners/Consultants.
  2. Once the admin user is created, the system notifies the customer by sending an email to inform that a new admin user has been created in their instance.
  3. Support then sends credentials to the email address provided by the customer.
  4. When this process is complete, you can log into the instance.

Note: The newly created user will have limited permissions (see Managing Instance Access: Super Administrators). You may use this account to grant access to modify Role Based Permissions by adding this user in the Manage Role-Base Permission Access Page. See KB article 2344584

  1. Once the new admin user has access to Role Based Permission, the account can be used to modify the existing RBP Groups and Roles to grant access to other users within the system.

IMPORTANT: If the single recipient e-mail feature is enabled, creating a Super Admin from Provisioning is not possible. Attempts to do so will result in message "Exception in creating an admin user: failed to send email". To proceed, temporarily disable the feature.

See Also


sf, success factors, administrator, admin permissions, new user, all access , KBA , LOD-SF-PLT-PRV , Provisioning Changes , How To


SAP SuccessFactors HXM Suite all versions