SAP Knowledge Base Article - Preview

2186787 - SAP BW entitlement system user is locked unexpectedly


  • When Refreshing report data, the error "Error when refreshing report data attempt"
  • In SM20 BW logs found  that SAP account used with SAP entitlement system at CMC is locked when BI submit the bex query to the BW
  • Even changing the SAP account, we still have error shown in SM20 logs with the first account



  • SAP Business Intelligence 4.1
  • Web Intelligence
  • SAP Authentication


SAP BusinessObjects Business Intelligence platform 4.0


SSO2DB , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.