SAP Knowledge Base Article - Public

2187693 - "Specify Different Template for Each Form" Cannot be Selected for Some E-Mail Notification Templates

Symptom

In E-mail Notification Template Settings, the checkbox next to "Specify Different Template for Each Form" cannot be enabled for some E-Mail Notification Templates.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors Goal Management
  • SAP SuccessFactors 360 Multi-rater
  • SAP SuccessFactors Calibration

Cause

The feature "Specify Different Template for Each Form" was not introduced to all email notification templates.

Resolution

If the check-box is disabled, the feature is not supported for this specific email template and the email notifications will have the same content. List of email notification templates which cannot be amended:

  • Disabled User Notification
  • Document Reject Notification
  • Document Routing Skip Notification
  • Document Forward Notification
  • 360 Document Reject Notification
  • 360 Benchmark Calculation Completion Notification
  • Document Due Notification for External Participant
  • Document Late Notification for External Participant
  • Step Due Notification for External Participant
  • Step Over Due Notification for External Participant
  • Goal Creation Notification
  • Goal Delete Notification
  • Goal Modification Notification
  • Goal Comment Notification
  • Request Feedback Notification
  • Notify Calibration Participants to Submit Ratings
  • Notify Calibration Participants of Session Finalization
  • Notify Calibration Participants of Auto-routed Forms
  • Notify Calibration Participants of Session Activation
  • Notify Calibration Rating Changes during Session Finalization

Example:

example email template.png

Keywords

PM, Objective, E-mail, Specify different template for each form, greyed out, success factors, PMGM, GM, MTR, multirater, CAL, grayed out, cannot check box , KBA , LOD-SF-PM-EML , Emails and Notifications , LOD-SF-CAL-EML , Emails, Notification & Alerts , LOD-SF-MTR-EML , Emails and Notifications , LOD-SF-GM-EML , Emails, Notifications & Alerts , Problem

Product

SAP SuccessFactors Performance & Goals all versions