SAP Knowledge Base Article - Public

2188077 - No e-mail characteristic from Social Channel available to Reports


You want to report on the e-mail of the Social Channel used in Tickets, however there is no option available at Reports.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Administrator work center.
  2. Go to Service and Social view.
  3. Under Communication Channels, select E-mail Addresses.

These E-mails are not showing up in any report.


These email addresses are currently not available in reporting.


To check which fields are available for reporting, you can check the KBA: 2850666 - SAP Cloud for Customer: Complete Data Source Documentation.


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