SAP Knowledge Base Article - Public

2188463 - City not Found When Claiming Mileage


An employee is trying to claim mileage. When entering the Start city or the destination city the city disappears again.

Reproducing the Issue

  1. Travel and Expenses workcenter go to the Travel & Expenses view.
  2. Choose the respective Expense Report and click to open it.
  3. Click on Claim Mileage button to open the small Claim Mileage window.
  4. In the From/To field enter the name of the city.
  5. Press Enter.
  6. The city disappears and Google Maps does not display any data.



The entered city exists several times in the world.

Example: The city Mérida exists 4 times in world.

Mérida, Spain
Mérida, Venezuela
Mérida, Mexico
Merida, Philippines

If you enter just Mérida, Google maps does not know which one you mean.


In case a name of a city exists several times in the world, you need to define your search by adding the country name or code - For the above mentioned example it would be Mérida ES if the respective country is Spain.


KBA , AP-ACC , Business ByDesign: Financial Accounting , How To


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