SAP Knowledge Base Article - Public

2188625 - Substitute is unable to view Shopping Carts


The substitute of a user is not able to view the shopping carts of the relevant user for whom he is the substitute.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Home Work Center.
  2. Choose  Self-Services view.
  3. Choose Self-Services Overview
  4. Choose Track My Shopping Carts here the substitute will not be able to see the Shopping Carts.


Shopping cart is user specific and substitute is not allowed to view the shopping carts of other user whom he/she is substitute of. So only the creators of the shopping carts can view the shopping carts.


Creator of shopping carts can follow below steps before going on leave or leaving organisation

  1.  Go to Application and User Management work center
  2.  Go to Shopping Cart Management View
  3.  Select  the shopping cart 
  4.  Click on  button 'Assign to'

See Also

2856475 - The approval task does not show up in the substitute's approval list


Unable to access shopping carts , KBA , AP-REQ , Internal Request Processing , How To


SAP Business ByDesign all versions