SAP Knowledge Base Article - Public

2188625 - Substitute is unable to view Shopping Carts

Symptom

The substitute of a user is not able to view the shopping carts of the relevant user for whom he is the substitute.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Home Work Center.
  2. Choose  Self-Services view.
  3. Choose Self-Services Overview
  4. Choose Track My Shopping Carts here the substitute will not be able to see the Shopping Carts.

Cause

Shopping cart is user specific and substitute is not allowed to view the shopping carts of other user whom he/she is substitute of. So only the creators of the shopping carts can view the shopping carts.

Resolution

Creator of shopping carts can follow below steps before going on leave or leaving organisation

  1.  Go to Application and User Management work center
  2.  Go to Shopping Cart Management View
  3.  Select  the shopping cart 
  4.  Click on  button 'Assign to'

See Also

2856475 - The approval task does not show up in the substitute's approval list

Keywords

Unable to access shopping carts , KBA , AP-REQ , Internal Request Processing , How To

Product

SAP Business ByDesign all versions