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2189221 - Unable to access Promotion Management in clustered environment.


After cluster of two CMS nodes getting  the following error messages when we click on 'Promotion Management' in CMC.

"Error: A general exception occurred in Promotion management. Please refer to the stack trace for more information.(PRS 00022)

com.crystaldecisions.sdk.exception.SDKServerException: Could not open the file D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\FileStore\Input\a_120\010\000\2680\lcm.admin.config-guid[XYZ].properties



  • SAP BusinessObjects Business Intelligence 4.x
  • Windows/Linux


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1


PRS00022,PRS 00022,4.0,4.1,bi,bo,ifrs,ofrs,default file store,file store,input ,output,Promotion Management ,failure,stopped,
Lcm failed,lcm prs 00022,lcm stopped ,cluster ,nodes ,node,DefaultInputFRSDir , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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